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Ecommerce by Numbers - Key Facts and Figures, Evolve your restaurant website with online payments and ordering, 48% of all online shoppers start their search for a product on Google, Almost £1 in ever £5 spent on retail is spent online now, Less than half of web traffic in the UK is now desktop, 70% of Amazon shoppers shop with the retail giant at least once a month. But what’s the best way to reach your UK customers with tracking notifications? Always make your returns policy clearly accessible on your site. E-commerce growth rates in other countries. Here’s what’s in the full report 2files Offer popular, convenient return methods, such as drop-off or pick-up, and make it easy for your customers to access a return shipping label through your site. Rely on our Market Intelligence platform to get the latest trends on the E-Commerce Industry and anticipate the future of the sector. On this page we collected ecommerce statistics that range from COVID-19 impact and print on demand stats to email marketing and search engine optimization trends. It’s a good idea to set a threshold for free shipping, as discussed above. Here are what we consider the most important ecommerce statistics relating to the UK in 2019: It's a battle between Amazon and Google for the starting point of online purchases. General eCommerce Marketing Statistics As one of five permanent members of the UN Security Council and a founding member of NATO, the UK is an influential country with an important economy. In 2016, the British population voted to leave the European Union. In the UK, 77% of consumers say that they have bought more products online since the beginning of the pandemic. Why is cart abandonment at an all-time high? According to figures from Statcounter, mobile traffic now (as of July 2019) accounts for 41.66% of all UK web traffic, with tablet traffic accounting for a further 10.36%. Here are some tips: If you’re not a UK-based company, then at least be sure to communicate like one. M-commerce isn't "the next big thing." Online sales make up a sizable portion of total retail sales in the Great Britain (18.6% as of July 2019, according to the Office of National Statistics). Want to keep your UK customers happy and coming back for repeat business? Enable customers to organise return shipping entirely through your site instead of leaving it fully up to them or referring them to third-party shipping companies. Assure your UK customers that their merchandise will be shipped along with all the relevant customs clearance documentation. Our research found some interesting facts about how UK consumers view return shipping: Insider tips: Want to keep your UK customers happy and coming back for repeat business? Ensure that your packaging is 100% recyclable. It’s estimated that eCommerce sales will reach $4.5 trillion by 2021.. Understanding eCommerce markets, demographics, and behaviour is essential to your growing business.That’s why we’ve put together a list of eCommerce marketing statistics in 2020 to be ready for…. Make returns hassle free, and get a complete overview of incoming returns. Want the quick version? Delight your UK customers by catering to their wishes and putting their fears aside. What stands out above all is the competitive advantage of offering positive, customer-centric user experiences for UK consumers. A majority (56%) believe that it’s the retailer’s responsibility to arrange and pay for return shipping. Get Reports. We've got the ability to purchase unlimited products using the devices in our pocket and we're making the most of it. Over two-thirds of UK consumers surveyed said that they experienced shipping delays since the beginning of the coronavirus pandemic. Even though UK consumers are more patient at the moment, do everything you can to ensure they will still receive their orders on time. Be transparent about import costs. Here are a few ideas for creating a customer-friendly returns policy: Lockdown measures in response to the coronavirus pandemic resulted in a major shift towards online shopping around the world. Consumers in the UK are far more likely to ‘buy local’ than shoppers in other European countries. Waste is currently a bigger concern for most online shoppers than carbon emissions. Manage expectations by communicating clearly about shipping delays. On the contrary, if you provide excellent service throughout the returns process, the customer is much more likely to place a future order. When it comes to shipping, online shoppers in the UK expect flexibility, convenience, low prices and fast delivery. So, given what you know about your UK customers’ preferences, here’s what you can do to leverage tracking notifications as part of your sales strategy: Make it mobile-friendly. And speaking of growth: did you know that the global e-commerce market currently has a growth rate of 6.7%? UK IMRG data. Want to find out more insights from our extensive market research? Use less packaging materials for your shipments. And even same-day delivery so, they have clear preferences about how they like return. About how they like to return products on Amazon members who include the largest in Europe to offer service... 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